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Promotion terms

Last updated 25 October 2026 (v2)

These terms apply to every promotion you book at promo.ub1ub2card.com or directly with UB1UB2. "UB1UB2", "we" and "us" means Southall Social Ltd, which runs the UB1UB2 pages. "You" means the person or business booking. By paying, you agree to these terms.

1. Prices and payment

  1. All prices are in pounds and include VAT.
  2. Payment is upfront: you pay in full when you book, before anything goes live. Nothing is posted until payment has cleared.
  3. Discount codes are only valid when given to you by UB1UB2 and can't be combined unless we say so.

2. Your content

  1. After paying, send us your content through drop.ub1ub2card.com (with your order number) or by DM to @ub1ub2. For collab posts, you post from your own account and invite @ub1ub2 as a collaborator.
  2. For TikTok, we recommend you post the video on your own TikTok and invite @ub1ub2media to collaborate. If that isn't possible, send us the video and we'll post it. Videos should be under 60 seconds where possible.
  3. You confirm you own, or have permission to use, everything in your content (including music, images, logos and the people shown), and that it is accurate, legal and not misleading.
  4. You are responsible for your content meeting advertising rules, including the CAP Code. We label paid content as advertising where the law or platform rules require it, for example with Instagram's paid partnership label or "#ad".
  5. If you haven't sent your content (or your collab invite) within 60 days of paying, your booking may be treated as used, with no refund.

3. Our review and the right to refuse

  1. We review all content before it goes up. We may ask for changes, or refuse content that we think is offensive, discriminatory, misleading, clickbait, unsafe, low quality, or could harm our audience or our reputation.
  2. If we decide we can't post your content and you can't give us an alternative we can post, we'll refund you in full.

4. No refunds

  1. Once booked, promotions are non-refundable and can't be exchanged for cash, except where section 3.2 applies or where the law gives you a right to one.
  2. Once content has been posted, the booking has been delivered. We don't re-upload, replace or repost content, and we don't refund because of how a post performed.

5. Timing, pins and placement

  1. Everything about how and when your promotion is delivered is at UB1UB2's sole discretion. That includes the day and time it goes live, the order of posts and stories, where it appears, and the caption, headline, wording, tone, design and format we use. Tell us your preferred date and we'll aim for it, but a different day or time isn't grounds for a refund.
  2. For news-style posts, you can send key points you'd like mentioned. We decide the final headline, wording and tone.
  3. A standout story means no other story is posted on @ub1ub2 in the 2 hours before or the 2 hours after yours. Breaking news or emergency updates of public interest may still be posted in that window.
  4. Pins can only be added to a permanent post. Up to 3 posts can be pinned on our profile at once, so when your pin starts is at our discretion. A pin runs for the time you paid for once it starts. Pins aren't exclusive: other posts may be pinned beside yours.
  5. Stories last 24 hours. Permanent posts stay on our profile, but we may remove a post if we're required to by law or by the platform, or if it later breaches these terms.

6. Results

  1. Follower figures on our site are read from the platforms and are shown as a guide. We don't guarantee any number of views, likes, followers, clicks or sales.
  2. Instagram and TikTok control how widely posts are shown. We're not responsible for changes they make, outages, or decisions they take about your content.

7. Monthly packages

  1. Monthly packages (Lite and Pro) use content you supply. Pro includes 1 design a month; extra designs are quoted separately.
  2. Your monthly allowance must be used within that month and doesn't roll over.
  3. Packages renew monthly until cancelled. You can cancel any time before your next payment; the current month isn't refunded.
  4. We may change monthly prices with at least 30 days' notice by email. If you don't want to continue at the new price, you can cancel before it applies.

8. Free story reward

  1. If the one-off promotions in a single booking come to £1,000 or more (after any discount, and not counting monthly packages), a free 24-hour story on @ub1ub2 is added to it automatically. The bonus story is only valid with a paid booking of £1,000 or more; it can't be ordered on its own, and if the booking is refunded the bonus is cancelled.
  2. If you spend £1,000 or more with UB1UB2 across several bookings within any 12-month period, you can claim one free 24-hour story on @ub1ub2. Ask us by DM or email once you qualify. A booking that already earned a bonus story doesn't count again.
  3. Spend is counted from paid bookings, including VAT, and excludes refunds. The free story follows these terms, has no cash value, can't be transferred and must be used within 3 months of qualifying.
  4. We may change or end this reward for future spend at any time, but we'll honour any reward already earned.

9. Liability

  1. Our total liability to you for any booking is limited to the amount you paid for it.
  2. We're not liable for indirect losses, such as lost profit or business.
  3. Nothing in these terms limits liability that can't be limited by law.
  4. You agree to cover any loss we suffer because your content breaks the law or someone else's rights.

10. General

  1. We may update these terms. The version on this page when you pay applies to your booking.
  2. These terms are governed by the law of England and Wales.
  3. Questions: DM @ub1ub2 or email hello@ub1ub2card.com.